FAQ

Contact

We can be reached through any of the options below:

Ordering & Payments

What payment method does AVO accept?

When will I be charged for my order?

What currency is the site in?

Why was all or part of my order cancelled?

Can I change or cancel my order?

Does AVO charge sales tax?

Privacy & Security

What is AVO Active’s privacy policy?

Is ordering from AVO over the internet secure?

Shipping

How do I track my order?

When will my order ship?

What are AVO’s shipping fees?

Where does AVO ship from?

How do I qualify for free shipping?

Will my order ship during the holidays?

How long does my order take to arrive?

Does AVO ship internationally?

Will AVO ship to an International P.O. Box?

How can I request tracking information?

Discounts & Promotions

How do I add a discount/promotion code?

Why isn’t my discount code working?

Returns & Exchanges

What is AVO’s return policy?

How long does a refund or exchange take to process?

Product

How do I find sizing charts?

When are you restocking?