AVO will accept returns up to 14 days after delivery date.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Item(s) cannot be returned if the care label has been cut/removed.
Customers are responsible for shipping fees.
Please ship your items back to:
AVO Active
P.O. Box 280760
Northridge, CA 91328
You can always contact us for any return question at support@avoactive.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.